Below are FAQ that may be useful. If you have other questions, please send it to csr@professionaluniform.com
General Inquiry
We offer samples at a discounted rate. For a detailed look at our sample terms Click Here. Please inquire with us at orders@professionaluniform.com.
No, the colours of apparel displayed on your monitor may vary due to differences in monitor settings and display capabilities. For accurate colour representation, we recommend referring to our catalogue or requesting swatches.
To ensure accurate stock levels, we update our stock on a daily basis. Please note that the website stock may not reflect exact amounts. If the inventory available is less than 10, please contact us at csr@professionaluniform.com for exact quantities.
Yes, when you buy 144 or more items you will receive 5% off each item.
Account Inquiry
To register for an account, simply locate the sign-up prompt at the top right corner of the website. Follow the prompts to create your account with us. Or email us directly at manager@professionaluniform.com to create an account.
Logging in allows you to access exclusive price discounts and personalized services tailored to your business needs. Simply enter your login information at the sign-in prompt to unlock these benefits.
If you forget your password, navigate to the sign-in menu and select the "forgot my password" option. Follow the instructions provided to reset your password securely.
If you've forgotten your username, please contact us at csr@professionaluniform.com for assistance in retrieving your account information.
Placing Orders
To view your current order status, log in to your account and navigate to the "Orders" section. Here, you can track the progress of your orders in real-time.
Easily duplicate past orders by accessing the "Order Status" section and locating the quick order button associated with your previous orders.
We do not impose a minimum order requirement, allowing you the flexibility to order according to your business needs.
Yes, you can continue to place orders via email if preferred. We accept orders submitted through email channels as part of our standard service offerings.
Yes, you can still change your orders items by emailing us at orders@professionaluniform.com. Please note that the order created on our website is subject to change depending on availability.
For quotes on your order, please contact us at orders@professionaluniform.com or call us.
Shipping
Yes, we offer blind shipping. Simply select the blind shipping option when providing your shipping address during checkout.
We utilize Loomis Express, Purolator, UPS, or the carrier of your choice if you have an account with a third-party shipping provider.
Upon processing your order in our backend system, we will email you with your tracking information and shipping costs.
During the checkout process, you will encounter a shipping address section where you can select from your saved addresses or input a new one as needed.
Payment
Payment terms are determined by your account status with us. We offer flexible payment options including credit card payments, NET terms, and more. Contact us for detailed information on your account's payment terms.
No, your account is not immediately charged upon making a purchase. We process orders in our backend systems, and your payment is subject to your established payment terms.
Yes, we will email you a revised invoice once all changes to your order have been processed in our backend system. This updated invoice provides a detailed summary of your order and any modifications made.
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