General Inquiry
What are your sample terms?
We offer samples at a discounted rate. For a detailed look at our sample terms Click Here. Please inquire with us at orders@professionaluniform.com.
Are colors of the apparel appearing on my monitor accurate?
No, the colours of apparel displayed on your monitor may vary due to differences in monitor settings and display capabilities. For accurate colour representation, we recommend referring to our catalogue or requesting swatches.
How often is the website stock updated?
To ensure accurate stock levels, we update our stock on a daily basis. Please note that the website stock may not reflect exact amounts. If the inventory available is less than 10, please contact us at csr@professionaluniform.com for exact quantities.
Do you offer bulk discounts?
Yes, when you buy 144 or more items you will receive 5% off each item.
Account Inquiry
How do I register for an account?
To register for an account, simply locate the sign-up prompt at the top right corner of the website. Follow the prompts to create your account with us.
How do I log in and why?
Logging in allows you to access exclusive price discounts and personalized services tailored to your business needs. Simply enter your login information at the sign-in prompt to unlock these benefits.
How do I reset my password?
If you forget your password, navigate to the sign-in menu and select the "forgot my password" option. Follow the instructions provided to reset your password securely.
What If I forgot my username?
If you've forgotten your username, please contact us at csr@professionaluniform.com for assistance in retrieving your account information.
Placing Orders
How do I check my order status?
To view your current order status, log in to your account and navigate to the "Orders" section. Here, you can track the progress of your orders in real-time.
How do I duplicate past orders?
Easily duplicate past orders by accessing the "Order Status" section and locating the quick order button associated with your previous orders.
Do we have a minimum order requirement?
We do not impose a minimum order requirement, allowing you the flexibility to order according to your business needs.
Can I still email my order?
Yes, you can continue to place orders via email if preferred. We accept orders submitted through email channels as part of our standard service offerings.
Can I change my order after creation?
Yes, you can still change your orders items by emailing us at orders@professionaluniform.com. Please note that the order created on our website is subject to change depending on availability.
How do I get a quote?
For quotes on your order, please contact us at orders@professionaluniform.com or call us.
Shipping
Can you blind ship?
Yes, we offer blind shipping. Simply select the blind shipping option when providing your shipping address during checkout.
Which shipping providers do you use?
We utilize the most cost-effective carrier available or the carrier of your choice if you have an account with a third-party shipping provider.
When will I know the cost of shipping my order?
Upon processing your order in our backend system, we will email you with your tracking information and shipping costs.
How do I select my shipping address?
During the checkout process, you will encounter a shipping address section where you can select from your saved addresses or input a new one as needed.
Payment
What are your Payment Terms?
Payment terms are determined by your account status with us. We offer flexible payment options including credit card payments, NET15, NET30, and more. Contact us for detailed information on your account's payment terms.
Is my account charged immediately after making my purchase on the website?
No, your account is not immediately charged upon making a purchase. We process orders in our backend systems, and your payment is subject to your established payment terms.
Will I receive a new invoice reflecting the changes on my orders?
Yes, we will email you a revised invoice once all changes to your order have been processed in our backend system. This updated invoice provides a detailed summary of your order and any modifications made.